The queue system Q-channel is installed at Volkswagen stores in Stockholm and Södertälje. Customers who come to the service section of Volkswagen stores which use Q-channel are met by a touch screen which manages various types of queues including express service, mechanic workshop, damage workshop and reserve pieces. In each type of queue, the customer is able to choose between leaving or collecting a car, and other business. The screen changes during the day, depending on the availability of queue types, in order to handle queues as effectively as possible with minimized waiting times, for optimized and quick service.
The personnel at the service section continuously receive information on the status of the different queue types at their work stations. Statistics, which are automatically and constantly generated, also play an important part in Volkswagens’ resource planning/allocation, and in planning concerning the management of different types of business. Volkswagen has also chosen to integrate their queue system with the digital signage Image Media Channel offers. Queue information and campaigns/advertisements shown for customers on large screens are mixed with news from Dagens Industri.
Q-channel is a modern business system for queue management with various functions, including SMS- and mail notifications, management of prioritized queues and management of dynamic queues. The system also delivers web-based statistics for resource planning.
The queue system Q-channel is easily integrated with digital signage to show advertisements and information. The queue system Q-channel is, as in this case, often adapted to the customer’s environment, appearance and design within stores.